Hunter Bay's wholesale and web ordering operation is open from 8am to 4pm (MST) Monday through Friday and to be most efficient, we prefer email contact. We respond to emails frequently during business hours.

 

Web Orders: [orders@hunterbay.com] Mail:
Web Orders: (406) 273-5490 Hunter Bay, LLLP
Coffee Bar: [hbcb@hunterbay.com] PO Box 825
Coffee Bar: (406) 830-3388 Lolo, MT 59847

 

100% Satisfaction Guarantee
Hunter Bay proudly stands behind its coffee, its craftsmanship, and its 100% customer satisfaction guarantee on all our products and services. If you are dissatisfied, in any way, please contact us within 14 days of the transaction for a hassle free refund or exchange. If you were satisfied but just want to exchange your order, just contact us and we’ll reship any coffee of the same purchase value. If you need any information or help, our attentive and coffee-savvy service staff are here to help!

Safe & Secure Shopping
Your credit card transactions with us are 100% safe as our secure server software (SSL) is the industry standard and encrypts all payment information, personal information, credit card number, name, and address when you make a purchase, so that it cannot be read as the information travels over the Internet. If you are uncomfortable placing an order over the internet, you may order by phone or fax. You will receive all of the same notifications you would get if you ordered from our web site, including a confirmation and shipment tracking information.

Payment Methods
We accept Master Card and Visa credit cards through our secure online payment service. By prior arrangement with our customer service staff, prepayment of orders by personal check is accepted.

Shipping Methods
Hunter Bay has easy fixed rate shipping charges of $6.95 for orders under 10 pounds and $12.95 for orders at 10 pounds or more anywhere in the 50 United States. For Military locations, shipping charges are $9.95 for orders under 10 pounds and $19.95 for orders at 10 pounds or more. Orders are shipped ground service via UPS or USPS. Shipping times will vary by location but average between 3-7 days. In rare weather and holiday instances, shipping may be delayed, prohibited, or not available to your location.

NOTE: In most cases, your coffee will be shipped within one business day of placing your order. This 2-day processing time should be considered in addition to shipping times of 3 to 7 days.

Order Status
Once you place your order, you will receive two follow up emails from Hunter Bay: an order confirmation email and a shipping confirmation email. please read these emails carefully and if any discrepancies are found, please email us immediately. If you are especially concerned about the shipping time for your order, please email us prior to placing an order.

Product and Price Changes
All prices and products are subject to change without notice. Our objective is to offer the superior, rare and unique coffees of the world. If a coffee is no longer available or if its quality declines in any way, it will no longer be listed for sale.